Please review district policies on discounts, refunds and cancellations. Many of the policies below have been updated in 2015, including the addition of a military discount, and a revision of our cancellation policy.
Refunds and Cancellations
This revised policy is in effect for programs that begin after June 1, 2015.
THPRD reserves the right to cancel or postpone classes that don’t meet minimum enrollment up to 72 hours before class begins. In this event, you will receive a full refund.
You may cancel a class at any time. In order to receive a full refund, your request must be received at least five days before the first class meeting. Requests made within five days will be refunded (minus applicable fees) to a THPRD gift card for future use.
Each member listed on your account may cancel up to two classes, per term. Each subsequent cancellation is subject to an administrative fee of $10 ($20 when canceled within five days of first class).
Programs operated with third party vendors may require earlier cancellation, which will be noted in the class description and on your invoice. In this event, no refund will be provided with less than the required notice.
Camps require a deposit of $30 per week at registration; deposit is non-refundable and non-transferable. Payment must be paid in full at least 14 days before start date. Cancellations made at least 14 days before start date will be refunded (minus deposit). Within 14 days, refunds are available only in extraordinary circumstances with approval from the center supervisor.
Full refunds will be processed by the method of payment used; partial refunds will be refunded by check. Credits of more than $2 will be refunded in a timely manner (typically processed every Monday, Wednesday & Friday, adjusting for holidays). Credits of less than $2 will remain in the system for future use.
Purchases made with THPRD Gift Cards are nonrefundable; patrons may request a refund for any Gift Card with a balance under $5.
Effective with the start of summer 2015 programs, a 20% discount is provided for in-district residents 58 years and older (except at the Stuhr Center, where a discount is already included in the price. In the future, eligibility age and discounts will be adjusted on the following schedule.
Families of individuals (with government-issued ID) who are currently serving or who have served (active duty, National Guard, Reserves, veterans, and retirees) in the U.S. military (Army, Navy, Air Force, Marines and Coast Guard) will receive a 10% discount on qualifying programs and services.
- A patron representing multiple protected classes – for example, a 65-year-old military veteran – would not be eligible for multiple discounts.
- Discounts not applicable to out-of-district residents
This page was last updated on Friday March 27 2015 at 11:09 AM.