Thank you for your continued flexibility and dedication to public service during this very challenging time. This webpage is set up as a resource for current THPRD employees. The information on this page is a culmination of the efforts of the Employee Support Group. The focus of this group is to process and assist with requests from current and former employees during this pandemic. Our goal is to regularly update this page with the most recent and accurate information aimed to serve all former and current district employees.
Resources and Information for Recently Separated Employees
How do I contact the Employee Support Group?
You can reach out to the Employee Support Group over the phone at 503-629-6382 or through email email@example.com. This group is tasked with providing information and support to both recently separated employees as well as remaining employees.
Active Employee Information
How is the district’s response to COVID-19 affecting me and my work?
During this time, the district has adopted an incident command structure (ICS), which is a standardized approach to the command, control, and coordination of emergency response. As part of this approach many of us have been assigned duties that look different than our normal daily responsibilities.
In addition, we have staff serving in a number of business continuity roles. Our Human Resources, Maintenance Operations, Park Patrol, Finance and budget, Design & Development, Nature & Trails, Information Services, and Planning groups are still able to function in their typical roles.
However, in the Park & Recreation Division, staff who are no longer serving patrons within centers have been assigned to new tasks in order to fulfill the COVID-19 response functions. Some staff are already working within the Employee Support Group, and more special teams will be rolling out in the coming weeks.
Whether we are working remotely or we are helping out with different responsibilities, we will all be called upon to adjust. We all have the “other duties as assigned” written in our job descriptions. This means we all will be called upon to help out where we can, to pitch in and do what’s needed.
Tips and tools to effectively work from home
The key to effectively working from home is clear communication with your team and colleagues – and knowing exactly what’s expected of you. To that end, Information Services (IS) has setup helpful tools for everyone. Be sure to reach out and check-in with coworkers and managers regularly through these tools.
Please see the list of tools below:
Microsoft Office Teams. IS has setup Microsoft Teams for remote working staff to easily collaborate and communicate with their colleagues. This tool facilitates online meeting and collaboration. Teams can chat, share files, and video conference as and when needed.
New system for submitting requests for support. IS has developed a new online tool called Web Help Desk to submit requests for support. Click here for instructions on how to create a ticket, update tickets, and how to navigate the interface. Since most Information Services team is working remotely, submitting a ticket will be the best way to get support. If you have any questions, please reach out.
Email Signature. We would like to have a consistent message regarding facility closures added to all emails generated by staff. All staff who are working should add the Special Note to their signature box. For staff who are currently working but have an active out of office message, please end your out of office message and follow the signature box direction. Instructions and details for the Special Note message can be found here.
How do I respond to public inquiries about closures, temporary policies, etc.?
Please be sure to review the public Frequently Asked Questions section that goes into greater detail about the closures, what’s allowed, how refunds and credits are working, and so much more. As THPRD ambassadors, it is important we all familiarize ourselves with the temporary rules and be consistent in what we are sharing with the public.
Why are some staff allowed to work from home, when others can't?
Executive Order 20-12 issuing the Stay Safe, Save Lives direction to avoid unnecessary travel excepted all of us as local government employees. Even though we are all excepted, the Incident Command Team is actively working with all facilities and work groups to identify what work can be done from home and to verify that employees are working safely, and following all precautions to protect their and their families or housemates health. Requests for telework must be approved by the Department Manager and will be evaluated on the basis of:
Ability to perform work within the employee’s job description or work assigned through the District’s Redeployment Team from a remote location; and
Tools and equipment available to permit an employee to work remotely (such as computer and software access); and
Ability for the supervisor to monitor wage and hour compliance including meal and rest break requirements; and
Compliance with public records law and confidentiality; and
Additional position or work-unit specific considerations.
Our General Manager has directed the ICS to ensure that everyone who can work remotely, is working remotely. While a large number of staff are already working from home, the ICS is evaluating positions still working on-site to determine if they can perform their job functions remotely. We know there will be some positions, like the maintenance and park patrol professionals, where telework is not a realistic option All employees working on-site must comply with physical distancing rules. The ICS sent out information on physical distancing rules in effect. Anyone who needs help with compliance on physical distancing rules, or who has any concerns, is asked to please contact Mark Hokkanen at firstname.lastname@example.org immediately.
Under what circumstances can staff take sick leave?
The district’s Temporary Policy – Pandemic Response expands the use of district sick leave during the pandemic. Effective April 1 through December 31, 2020, the district will also provide COVID-19 paid sick leave in compliance with the Families First Coronavirus Response Act (FFCRA) to eligible employees who are unable to work or telework because the are:
Subject to a federal, state, or local quarantine or isolation order related to COVID-19;
Advised by a health care provider to self-quarantine due to concerns related to COVID-19;
Experiencing symptoms of COVID-19 and seeking a medical diagnosis;
Caring for an individual who is subject to an order as described in bullet one or has been advised as described in bullet two;
Caring for their child (under age 18) if the school or place of care of the child has been closed, or the child care provider is unavailable due to COVID-19 related reasons; or
Experiencing any other substantially similar condition specified by the Secretary of Health and Human Services in consultation with the Secretary of the Treasury and the Secretary of Labor.
Can staff take unpaid leave, rather than exhausting paid leave options?
During the closure, employees who have approved time off due to COVID-19, for other health or family reasons, or for non-health-related personal reasons may choose to take time as leave without pay under the district’s Temporary Policy – Pandemic Response to retain their accruals for future use. Exempt employees requesting leave without pay during the closure must use paid leave accruals for absences of less than one week, but may choose to go into leave without pay for an approved absence in full week increments. However, leave without pay that is not protected under state and federal law for a period of one month or more will result in termination of district health benefits and the offering of COBRA to continue coverage, and will in some cases require a waiting period to reestablish eligibility.
Call, text, email or use their 211Info app for general questions about symptoms, prevention and tips for staying healthy.
Call 211 or 1-866-698-6155 Text your zip code to 898211 (TXT211) Email email@example.com Hours Monday - Friday 8am - 6pm
Multnomah County Health Department
Information on this website has been approved by tricounty health officers and is appropriate for Washington County community members. They have information in multiple languages.
Food Resources During Crisis
Information on this webpage has been compiled by Washington County as a list of resources for people who need food during this crisis.