To avoid confusion or frustration at registration time, we recommend that you update and verify all household information in advance of registration at any THPRD facility.
Are all family members listed? Are ages correct? Is your contact information current? Has your account expired?
The following FAQ was designed to answer questions about our online class registration system. If your question isn't answered here, please call 503-645-6433, or send an e-mail to firstname.lastname@example.org so we can assist you.
How do I register online?
In order to register online, you must first create an account with THPRD, either in person (at any THPRD facility) or online. Upon completion of the application process, you will be given a THPRD identification card that includes a unique ID you can use to login to myTHPRD.
In the blue login box, click the I'm New link to create your online account.
Enter your ID and the other required information and press the Create My Account button.
A temporary password will be emailed to your specified email address. Use that password to login to your account. On your first login, the system will prompt you to change your temporary password to protect your account.
What if I forget my password?
If you are returning to the site and have forgotten your password, click on Forgot Password. A temporary password will be emailed to your specified email address. Use the temporary password to access your account and create a new password. If you need further assistance, please email or call Web Support at 503-629-6305, Monday-Friday, 9 am - 4 pm.
I am using my THPRD Card ID, but I can't log into my account. Why?
If your account is expired, the online system will not let you log on. Accounts expire every five years, and must be renewed at any facility with verification of current address.
Check to see that you entered your THPRD ID exactly as shown on your current THPRD identification card.
You may be using an incorrect password. Remember to use the new password you created the first time you logged in. The temporary password is only good for at initial login. Passwords are case sensitive.
If you need further assistance, please e-mail or call Web Support at 503-629-6305, Monday-Friday, 9 am-4 pm
Can I update/change/renew my account information online?
Contact information, including telephone numbers and email addresses, can be edited online. All other household information -- add/drop of a household member, residency verification, etc. -- must be updated at any THPRD facility.
I live out of district. May I register online?
Yes. The registration process is the same for THPRD residents and non-residents. Residents receive lower program costs and early registration, but we invite non-residents to participate in THPRD programs with a current THPRD identification card.
Can I register for programs and activities over the phone?
Yes. The registration desk telephone number is 503-439-9400. Please make sure household information and THPRD identification card is current. You may register for your immediate family only. One family per telephone call. MasterCard, Visa, and Discover cannot be accepted over the phone; registrants must visit a center to provide payment.
What if I don't have (or don't want to use) a credit card?
You may register in person at any THPRD facility office with a cash or check. You may also register by mail with a check on the Monday following the first day of registration each term.
I decided to not register for a program. How do I make sure my account hasn't been charged? Your registration is not complete until after you finish the checkout process. If you choose to disconnect before pressing the final checkout button and receiving a completed invoice, your transaction will be automatically deleted.
How do I know I am enrolled in my selected classes?
Class enrollments are not guaranteed until the completion of the checkout process and a receipt has been created. When you submit your registrations, the system will verify all of your selections to confirm that space is still available. If a class or program fills before you checkout, the system will place you on a waitlist and note that on your receipt. You will not be charged for any classes you are waitlisted on.
Will confirmation of my online registrations be emailed or sent via US mail?
No. If you need a receipt, print the receipt screen to your local printer after submitting payment. If you don't have a printer, you can view your current registrations and invoices receipts online by logging into your My THPRD and clicking the Invoice History link.
How do I cancel an online registration once I have been through the checkout process?
All cancellations must be made in person or by phone. Please call or visit the appropriate facility hosting the class or activity to process the cancellation.
What is your refund policy?
THPRD reserves the right to cancel, change or combine programs when minimum enrollment has not been met. Classes will not be canceled within 72 hours of the start date, except in extraordinatory circumstances. You must cancel a class at least five days prior to the first day of class in order to receive a full refund. Review complete refund/cancellation policy.
Do camps have a different refund policy? What is it?
Yes. Each camp requires a non-refundable, $30 deposit. Camp deposits are transferable until June 1, 2021. Requests to drop or change a camp program must be made at least two weeks (14 days) prior to the start of camp. Review complete refund/cancellation policy.
Can I pay for my class in installments?
Payment in full is required at the time of registration. The only exception is camp programs that offer a "deposit only" feature; these must be paid in full at least 14 days before the start of camp.
Why can't I register for the program I want? Are there classes I can't sign up for using online registration?
Not every program or pass we offer is available for online registration. Some programs require signed liability waivers, special scheduling and/or program-specific information not currently available online. Follow instructions stated in the activities guide for these programs.
Why can't I enroll a child that is almost the correct age for a class?
Classes are designed for certain ages or grades to ensure the best experience for the children in the class. The online registration system will only allow participants that meet these age requirements. To inquire about the possibility of an age restriction waiver, you must contact the facility offering the program.
From your main registration portal page, click Class Search.
Search for the desired class(es) using the various search features listed above.
Check the Add box to add the desired class to your registration basket.
For each class, choose the appropriate household member(s) that you wish to enroll.
Click Proceed to Checkout
On the class registration summary page, you will be able to review all selected registrations. If you wish to remove any class from your registration basket, click on the Xshopping cart. This will remove the class and recalculate the amount due.
Enter payment information.
Read and agree to the district's refund policy.
Click Checkout to complete your registration. If your transaction is successful, a receipt will open. If you wish, you can print a copy for your records. Invoices are always available on your My THPRD main page, under Invoice History.
I came back to my computer and all the classes in my basket were gone. What happened?
After 30 minutes of inactivity, your Class Registration Basket will be emptied and you will be returned to the main Class Search page.
Can I register for a program that has already started?
Once an activity has started, it is no longer available for online registration. You may, however, be able to register in person or by phone. Please call the facility hosting the class or activity to check on late enrollment possibilities or further information.
If I miss a class, can I make it up?
No. The class dates are as advertised. THPRD does not require the instructor to schedule make-ups for patrons that miss a class, unless the class meeting is canceled by the park district or the instructor.
How will I know if a space becomes available after I have been waitlisted?
If a space should become available due to another person canceling or transferring out of the class, you will receive a call from the THPRD facility staff. At that time, you can decide whether to take or decline the spot. If we leave a message for you on an answering machine, you must return our call by the end of the next business day or the spot will be given to the next person on the waitlist.
How can I find out my position on the waitlist?
We are not permitted to confirm your present waitlist position via online registration, as positions constantly change due to transfers and cancellations. However, you may register in another class and on the chance your waitlisted class becomes available, you will be contacted to confirm your space. At that time you can request to transfer back to your original preference.
Can I take my other child to my son's or daughter's class?
No. When the description states that parent participation is required, additional children may not attend unless enrolled. This enables one-on-one parent/child participation and gives you the full benefit of the class.
Who should I contact with questions?
For questions regarding online technical support, please email or call Web support at 503-645-6433, Monday-Friday, 9 am-4 pm. If you have questions regarding a particular program, class, activity, or pass, please contact the facility hosting the activity, click here for Facility Directory.
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